FAQ
1. How long does it take to receive my order?
Delivery takes approximately 7 days as most items are made to order. If there are any further delays, we will inform you via email, phone call, or WhatsApp. Please note that we do not offer emergency deliveries.
2. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that certain items cannot be returned, such as perishable goods, custom products, and personal care goods. For more information, please refer to our refund policy.
3. How do I initiate a return?
To start a return, please contact us at theoscouturedesigns24@gmail.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
4. What should I do if my order arrives damaged or defective?
If your order arrives damaged, defective, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
5. Can I exchange an item?
Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Do you offer refunds?
If your return is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at theoscouturedesigns24@gmail.com.
7. Do you ship internationally?
Yes, we ship internationally. However, please note that international shipping may take longer and additional customs fees or import taxes may apply. The customer is responsible for any customs duties or taxes imposed by their country.
8. How can I contact customer support?
You can contact our customer support team by emailing us at theoscouturedesigns24@gmail.com or by calling us at 0761993417. We are available to assist you with any questions or concerns you may have.
9. Can I cancel my order?
If you would like to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been shipped, it cannot be canceled.
10. Do you offer wholesale or bulk orders?
Yes, we offer wholesale and bulk orders. If you are interested in placing a wholesale or bulk order, please contact us at theoscouturedesigns24@gmail.com for more information.